Royal44 Privacy Policy — Malaysia User Data Protection
This document explains how royal44 collects, stores, uses, and protects your personal information as a user of our platform in Malaysia.
Last updated: January 2026
Information We Collect
When you register or use the royal44 platform, we collect several types of information to ensure the platform functions properly and to provide you with the best possible experience.
Account Information
This includes your full name, email address, phone number, date of birth, and password provided during registration. This information is required to create and verify your account identity.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM / MYR), we collect transaction-related information such as your bank name, registered account number, and transaction records. We do not store credit card details directly — all payments are processed through secure payment processors.
Device & Browser Information
We automatically collect technical information such as your IP address, web browser type, device operating system, pages visited, and access times. This information is used to detect suspicious activity and improve platform performance.
How We Use Your Information
All information collected by royal44 is used for clear and legitimate purposes. We do not use your data for any purpose beyond what is stated in this policy.
- Account management: Allows you to log in, manage your profile, and securely access all platform features.
- Transaction processing: Ensuring deposits and withdrawals in MYR are processed accurately and securely.
- Identity verification: Complying with KYC (Know Your Customer) verification requirements to prevent fraud and money laundering.
- Customer support: Allows our team to assist you with any technical issues or account-related enquiries.
- Service improvement: Analysing usage patterns to improve the platform's interface, speed, and overall experience.
- Promotional communications: Sending information about offers, bonuses, and platform updates — you can opt out of these communications at any time.
Royal44 will not sell, rent, or trade your personal information to third parties for their own marketing purposes.
Cookie Usage & Tracking
The royal44 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform operates correctly.
Types of Cookies Used
- Session cookies: A temporary cookie that expires when you close your browser. Used to maintain your login session while you browse the platform.
- Preference cookies: Saves your preferences such as interface language and display settings for a smoother experience on future visits.
- Analytics cookies: Helps us understand how users interact with the platform — which pages are visited most, how long sessions last, and which features are used most frequently.
You can manage your cookie preferences through your web browser settings. However, disabling certain cookies may affect platform functionality and your overall experience.
Data Storage, Security & Sharing
Storage & Security
All royal44 user data is stored on servers protected by SSL encryption and strict technical security measures. Access to your personal data is restricted to staff who require it to carry out their duties, and all staff are bound by confidentiality obligations.
We retain your data for as long as your account is active or as required to fulfil our legal obligations. Once your account is closed, we will delete or anonymise your data within a reasonable timeframe, unless the law requires us to retain it for longer.
Sharing with Third Parties
Royal44 may share your information with third parties in the following limited circumstances: payment processors required to handle your MYR transactions; technical service providers who assist in operating the platform; and relevant authorities where there is a legal obligation or court order. All third parties we work with are bound by confidentiality agreements and may only use your data for purposes we have specified.
Your Rights & How to Contact Us
As a royal44 platform user, you have the following rights regarding your personal information:
- Right to access: You may request a copy of the personal information we hold about you.
- Right to rectification: If any information we hold is inaccurate or incomplete, you have the right to request that we correct it.
- Right to erasure: Under certain circumstances, you may request that we delete your personal information, subject to our legal obligations to retain certain records.
- Right to object: You may opt out of having your information processed for direct marketing purposes at any time.
To exercise any of these rights, or if you have any questions about this privacy policy, please contact the royal44 customer support team by email: [email protected]
This privacy policy may be updated from time to time. Any material changes will be communicated to you via an in-platform notice or email. Continued use of the platform after such changes take effect will be considered acceptance of the updated policy. You may refer to FAQ for general enquiries related to privacy and your account.